runsonwhat

Companies that use Chatwoot

827 companies use Chatwoot, as of October 2026.

Chatwoot: Open-source support inbox. We've found 827 companies using Chatwoot, most often in IT Services (12%) and Software (10%), typically with 11–50 employees and 25% based in United States.

Customers827companies use it
Most popular with1–10 employees2.8× more likely than average
Typical customer11–50employees · mostly United States
  1. Star Labs®starlabs.systemsConsumer Electronics · United Kingdom
    1–10 employeesSeen Oct 2026
  2. EDUHOTeduhot.com.brE-learning · Brazil
    51–200 employeesSeen Oct 2026
  3. FORMHEIM ASformheim.noRetail · Norway
    Seen Oct 2026
  4. OutcomeStaroutcomestar.appBusiness and Other Management Consultancy Activities · United States
    Seen Oct 2026
  5. Tresse Paristresseparis.comCosmetics · France
    1–10 employeesSeen Oct 2026
  6. Pilae SApilae.comIT Service · Switzerland
    Seen Oct 2026
  7. Reclubreclub.co
    Seen Oct 2026
  8. Vsimplevsimple.comSoftware · United States
    11–50 employeesSeen Oct 2026
  9. Selectelselectel.ru
    Seen Oct 2026
  10. Dns.comdns.comInternet · United States
    11–50 employeesSeen Oct 2026
  11. RNPrnp.br
    Seen Oct 2026
  12. 100haryt.com100haryt.comInternet · Turkmenistan
    51–200 employeesSeen Oct 2026
  13. 123stitch123stitch.com
    Seen Oct 2026
  14. 123 Tecnologia123tapronto.comInternet · Brazil
    11–50 employeesSeen Oct 2026
  15. 3d|diagnostix3ddx.comMedical Practice · United States
    201–1,000 employeesSeen Oct 2026
  16. 4camping4camping.cz
    Seen Oct 2026
  17. 4dev.com4dev.comSoftware · United States
    11–50 employeesSeen Oct 2026
  18. 9920 Apartments9920apartments.comReal Estate · United States
    11–50 employeesSeen Oct 2026
  19. 99 Digital - All Digital Services For You99digital.co.ilIT Services · Israel
    11–50 employeesSeen Oct 2026
  20. A1 • Inteligência Em Viagensa1.com.vcLeisure, Travel & Tourism · Brazil
    51–200 employeesSeen Oct 2026

Showing 40 of 827

Chatwoot customers also use

How much more likely Chatwoot customers are to use each tool than the average company.

What kind of companies use Chatwoot

Segments where Chatwoot customers are more common than among all the companies we track.

  • 1–10 employees5% of customers2.8×more likely
  • Internet6% of customers2.3×more likely
  • Hospitality3% of customers2.2×more likely
  • Retail7% of customers1.6×more likely

Chatwoot customers by industry

  1. IT Services12%
  2. Software10%
  3. Retail10%
  4. Internet8%
  5. Financial Services6%
  6. Hospitality5%
  7. Health, Wellness and Fitness5%
  8. Real Estate4%

Chatwoot customers by company size

  1. 1–10 employees5%
  2. 11–50 employees51%
  3. 51–200 employees27%
  4. 201–1,000 employees11%
  5. 1,001–5,000 employees4%
  6. 5,001–10,000 employees1%
  7. 10,000+ employees1%

Chatwoot customers by country

  1. United States25%
  2. Brazil16%
  3. India11%
  4. United Kingdom5%
  5. Mexico5%
  6. Australia3%
  7. Czechia3%
  8. Germany3%

Breakdowns cover the 637 customers with company details so far.

Alternatives to Chatwoot

Other tools in the same category, by how many companies use them.

Chatwoot FAQ

How many companies use Chatwoot?

As of October 2026, 827 companies show public evidence of using Chatwoot across the 1,789,083 company domains runsonwhat tracks. That makes Chatwoot the 24th most used of the 89 Support & Docs tools with confirmed customers, behind ServiceNow (848). The number is a lower bound: a company counts only when a public record, such as a DNS entry or Chatwoot's code on its website, shows the tool in use.

Which companies use Chatwoot?

Companies that use Chatwoot include Selectel, Dns.com, RNP, Star Labs® and EDUHOT, according to runsonwhat's public-record scans (October 2026). The biggest industries among Chatwoot customers are IT services (12%) and software (9.8%). The full list of 827 companies can be filtered by industry, company size and country on runsonwhat's Chatwoot page.

What industries use Chatwoot the most?

The industries with the most Chatwoot customers are IT services (12%), software (9.8%) and retail (9.8%), based on the 420 companies with a known industry. Relative to all companies runsonwhat tracks, Chatwoot stands out most in internet (2.3× the average rate) and hospitality (2.2× the average rate).

Is Chatwoot more popular with startups or large companies?

Chatwoot is used mostly by small companies: of the 585 companies with a known size, 57% have up to 50 employees, 38% have 51 to 1,000 and 5.0% have more than 1,000. Compared with all companies runsonwhat tracks, Chatwoot is 2.8× as common among companies with 1–10 employees.

Which countries use Chatwoot the most?

Most Chatwoot customers runsonwhat has found are based in the United States (25%), Brazil (16%) and India (11%), out of 467 companies with a known country. Outside the United States, the biggest markets are Brazil and India.

Have companies stopped using Chatwoot?

Yes: 1 company no longer show Chatwoot on a recheck done the same way as the check before, out of 827 companies using it now. runsonwhat lists them under "Dropped it" on the Chatwoot page, with the month each stop was seen.

Chatwoot vs WhatsApp Business: which is more widely used?

WhatsApp Business is more widely used: 119,770 companies show public evidence of WhatsApp Business, against 827 for Chatwoot (145× as many), according to runsonwhat (October 2026). 232 companies run both, which is 28% of Chatwoot's customers.

What are the most popular alternatives to Chatwoot?

By the number of companies using them, the most used Support & Docs tools other than Chatwoot are WhatsApp Business (119,770), Zendesk (39,624), tawk.to (14,182) and Freshdesk (11,775), according to runsonwhat (October 2026). Not every tool in a category does the same job, so check each one's page; runsonwhat ranks all Support & Docs tools at https://www.runsonwhat.com/tools/customer-support.

What other tools do Chatwoot customers use?

Chatwoot customers use PostHog, Judge.me and Snap Pixel far more often than the average company. For example, 4.8% of Chatwoot customers also run PostHog, 5.0× the rate among all companies runsonwhat tracks, and 6.2% run Judge.me.

How does runsonwhat know a company uses Chatwoot?

runsonwhat reads public records only. For Chatwoot, that means Chatwoot's code on the company's website or in its tag manager or Chatwoot on the company's own subprocessor list. A company is listed only when one of these direct records is present, and each match keeps the record it came from. DNS is rechecked weekly and websites about monthly.