runsonwhat

Help Scout's tech stack

What does Help Scout use?

Help Scout (helpscout.com) uses at least 27 tools we can see from public records, including Amazon Web Services for hosting, Microsoft 365 for email and documents, HubSpot for sales and Matomo for analytics. Last checked .

Industry
Software
Based in
United States
Founded
2011
Re-check liveVisit helpscout.com
Tools found
27
Categories
16
Layers
5 of 5
Changes seen
1

Help Scout's stack, layer by layer

Each tool links to the other companies we've found using it. The label says what kind of public trace gave it away.

Edge & Hosting

5 tools, where the bytes are served from

Hosting & Cloud

CDN & Edge

DNS

Application

5 tools, what the product is built with

Frontend

Media & UI

Data & Observability

4 tools, what they measure and store

Monitoring

Analytics

Go-to-market

6 tools, how they find and keep customers

Website & CMS

Marketing

Ads & Pixels

Sales & CRM

Company Ops

7 tools, what the team runs on day to day

Email Delivery

Workspace

Collaboration

Dev Tools

Security & Compliance

What changed at Help Scout

Recent starts and stops

  1. StartedNotion

Companies like Help Scout also use

Tools common among companies with a similar stack that we haven't found at Help Scout.

Companies with a stack like Help Scout's

Ranked by shared tools, with rare tools counting more.

More Software companies

Other Software companies we've checked.

Help Scout tech stack FAQ

What tools does Help Scout use?

As of October 2026, runsonwhat has found 27 tools at Help Scout (helpscout.com) in public records. Edge & Hosting: Cloudflare, Amazon Web Services and Amazon Route 53. Application: Google Fonts, React and Wistia. Data & Observability: Matomo, Vercel Analytics and Atlassian Statuspage. Go-to-market: Microsoft Ads, Mailchimp and HubSpot. Company Ops: Microsoft 365, Google Workspace and SendGrid. Last checked October 11, 2026.

What cloud does Help Scout run on?

Help Scout uses Amazon Web Services for hosting and cloud infrastructure, alongside Vercel and Aptible, according to runsonwhat (October 2026). runsonwhat found Amazon Web Services through Amazon Web Services code on helpscout.com. Amazon Web Services is used by 144,716 companies runsonwhat tracks.

What CRM does Help Scout use?

Help Scout uses HubSpot for its CRM, according to runsonwhat (October 2026). runsonwhat found HubSpot through a subdomain that points at HubSpot and email records. HubSpot is used by 91,843 companies runsonwhat tracks.

What email provider does Help Scout use?

Help Scout uses Microsoft 365 for email and office software, alongside Google Workspace, according to runsonwhat (October 2026). runsonwhat found Microsoft 365 through a DNS verification record for Microsoft 365 and email records. Microsoft 365 is used by 700,545 companies runsonwhat tracks.

What analytics tools does Help Scout use?

Help Scout uses Matomo for analytics, alongside Vercel Analytics and Mixpanel, according to runsonwhat (October 2026). runsonwhat found Matomo through Matomo code on helpscout.com. Matomo is used by 32,957 companies runsonwhat tracks.

What is Help Scout's website built with?

Help Scout uses HubSpot CMS for its website, alongside Contentful, according to runsonwhat (October 2026). runsonwhat found HubSpot CMS through a subdomain that points at HubSpot CMS. HubSpot CMS is used by 32,734 companies runsonwhat tracks.

Does Help Scout use Google Fonts?

Yes. runsonwhat found Google Fonts at Help Scout through Google Fonts code on helpscout.com. Google Fonts is a Media & UI tool used by 789,179 companies runsonwhat tracks.

Has Help Scout changed tools recently?

Yes. On runsonwhat's rechecks, Help Scout started using Notion (latest on October 11, 2026). A change counts only between two checks of helpscout.com done the same way.

Which companies have a tech stack similar to Help Scout's?

The companies with the stacks most like Help Scout's are Snapdocs, Klaviyo, ECI Software Solutions and Intuit Credit Karma, according to runsonwhat (October 2026). Each shares 8 to 16 tools with Help Scout, and rare tools count for more than common ones like Google Workspace, so the match reflects real stack choices.

How does runsonwhat know what Help Scout uses?

runsonwhat reads public records only. Of the 27 tools at Help Scout, 13 were found through code on helpscout.com, 7 through DNS records, 4 through subdomains that point at the vendor and 3 through email records. A tool is listed only when a direct record backs it up; DNS is rechecked weekly and helpscout.com about monthly.

We read public traces only: DNS and email records, certificate logs, website code and published subprocessor lists. A tool is listed when a direct record backs it up, and dropped when a recheck no longer finds it. Is this your company? See how to opt out.