# Companies that use Chatwoot

As of October 2026, 882 companies show public evidence of using Chatwoot (Open-source support inbox), according to runsonwhat.

- Tool: [Chatwoot](https://chatwoot.com), category [Support & Docs](https://www.runsonwhat.com/tools/customer-support)
- Companies using it now: 882
- Stopped using it (seen on a same-method rescan): 1
- Started in the last 30 days: 1

## Who uses Chatwoot

Segments where Chatwoot customers are more common than among all companies we track:

- 1–10 employees: 2.6× more likely (33 customers)
- Internet: 2.5× more likely (43 customers)
- Hospitality: 2.1× more likely (20 customers)
- Retail: 1.5× more likely (44 customers)
- Software: 1.3× more likely (43 customers)

## Chatwoot customers by industry

| Industry | Share of customers |
|---|---|
| IT Services | 16% |
| Retail | 9.3% |
| Software | 9.1% |
| Internet | 9.1% |
| Financial Services | 5.7% |
| Health, Wellness and Fitness | 4.2% |
| Hospitality | 4.2% |
| Telecommunications | 4.2% |

## Chatwoot customers by company size

| Company size | Share of customers |
|---|---|
| 1–10 employees | 5.1% |
| 11–50 employees | 55% |
| 51–200 employees | 25% |
| 201–1,000 employees | 10% |
| 1,001–5,000 employees | 3.4% |
| 5,001–10,000 employees | 0.46% |
| 10,000+ employees | 0.62% |

## Chatwoot customers by country

| Country | Share of customers |
|---|---|
| United States | 24% |
| Brazil | 18% |
| India | 11% |
| United Kingdom | 5.2% |
| Mexico | 4.8% |
| Indonesia | 2.9% |
| Canada | 2.7% |
| United Arab Emirates | 2.5% |

## Alternatives to Chatwoot

| Tool | Companies |
|---|---|
| [WhatsApp Business](https://www.runsonwhat.com/reverse/whatsapp) | 129,075 |
| [Zendesk](https://www.runsonwhat.com/reverse/zendesk) | 40,157 |
| [tawk.to](https://www.runsonwhat.com/reverse/tawk) | 15,479 |
| [Freshdesk](https://www.runsonwhat.com/reverse/freshdesk) | 11,973 |
| [Intercom](https://www.runsonwhat.com/reverse/intercom) | 7,997 |
| [LiveChat](https://www.runsonwhat.com/reverse/livechat) | 6,136 |
| [Tidio](https://www.runsonwhat.com/reverse/tidio) | 5,131 |
| [Gorgias](https://www.runsonwhat.com/reverse/gorgias) | 3,792 |
| [Discord](https://www.runsonwhat.com/reverse/discord) | 3,552 |
| [Help Scout](https://www.runsonwhat.com/reverse/helpscout) | 2,715 |

## Chatwoot customers also use

- [Judge.me](https://www.runsonwhat.com/reverse/judge-me): 6.4% of Chatwoot customers, 7.1× the average company
- [PostHog](https://www.runsonwhat.com/reverse/posthog): 4.8% of Chatwoot customers, 6.7× the average company
- [ChatGPT Ads](https://www.runsonwhat.com/reverse/chatgpt-ads): 4.9% of Chatwoot customers, 3.9× the average company
- [TikTok Pixel](https://www.runsonwhat.com/reverse/tiktok-pixel): 11% of Chatwoot customers, 3.1× the average company
- [Tailwind CSS](https://www.runsonwhat.com/reverse/tailwind): 16% of Chatwoot customers, 2.9× the average company
- [WhatsApp Business](https://www.runsonwhat.com/reverse/whatsapp): 28% of Chatwoot customers, 2.7× the average company
- [Shopify](https://www.runsonwhat.com/reverse/shopify): 12% of Chatwoot customers, 2.7× the average company
- [Microsoft Clarity](https://www.runsonwhat.com/reverse/clarity): 26% of Chatwoot customers, 2.6× the average company
- [Next.js](https://www.runsonwhat.com/reverse/nextjs): 12% of Chatwoot customers, 2.4× the average company
- [Amazon Web Services](https://www.runsonwhat.com/reverse/aws): 23% of Chatwoot customers, 2.0× the average company

## Companies that use Chatwoot (first 40 of 882)

| Company | Domain | Industry | Country |
|---|---|---|---|
| [Star Labs®](https://www.runsonwhat.com/company/starlabs.systems) | starlabs.systems | Consumer Electronics | United Kingdom |
| [EDUHOT](https://www.runsonwhat.com/company/eduhot.com.br) | eduhot.com.br | E-learning | Brazil |
| [FORMHEIM AS](https://www.runsonwhat.com/company/formheim.no) | formheim.no | Retail | Norway |
| [OutcomeStar](https://www.runsonwhat.com/company/outcomestar.app) | outcomestar.app | Business and Other Management Consultancy Activities | United States |
| [Tresse Paris](https://www.runsonwhat.com/company/tresseparis.com) | tresseparis.com | Cosmetics | France |
| [Ariyes Lda](https://www.runsonwhat.com/company/ariyes.net) | ariyes.net | Internet | Portugal |
| [Cone](https://www.runsonwhat.com/company/getcone.io) | getcone.io | Finance and Accounting | India |
| [Pilae SA](https://www.runsonwhat.com/company/pilae.com) | pilae.com | IT Service | Switzerland |
| [Reclub](https://www.runsonwhat.com/company/reclub.co) | reclub.co |  |  |
| [Vsimple](https://www.runsonwhat.com/company/vsimple.com) | vsimple.com | Software | United States |
| [Selectel](https://www.runsonwhat.com/company/selectel.ru) | selectel.ru |  |  |
| [Dns.com](https://www.runsonwhat.com/company/dns.com) | dns.com | Internet | United States |
| [RNP](https://www.runsonwhat.com/company/rnp.br) | rnp.br |  |  |
| [100haryt.com](https://www.runsonwhat.com/company/100haryt.com) | 100haryt.com | Internet | Turkmenistan |
| [123stitch](https://www.runsonwhat.com/company/123stitch.com) | 123stitch.com |  |  |
| [123 Tecnologia](https://www.runsonwhat.com/company/123tapronto.com) | 123tapronto.com | Internet | Brazil |
| [4camping](https://www.runsonwhat.com/company/4camping.cz) | 4camping.cz |  |  |
| [4dev.com](https://www.runsonwhat.com/company/4dev.com) | 4dev.com | Software | United States |
| [9920 Apartments](https://www.runsonwhat.com/company/9920apartments.com) | 9920apartments.com | Real Estate | United States |
| [99 Digital - All Digital Services For You](https://www.runsonwhat.com/company/99digital.co.il) | 99digital.co.il | IT Services | Israel |
| [A1 • Inteligência Em Viagens](https://www.runsonwhat.com/company/a1.com.vc) | a1.com.vc | Leisure, Travel & Tourism | Brazil |
| [Abberly Crest Apartments](https://www.runsonwhat.com/company/abberlycrestliving.com) | abberlycrestliving.com | Real Estate | United States |
| [Evoque Academia](https://www.runsonwhat.com/company/academiaevoque.com.br) | academiaevoque.com.br | Health, Wellness and Fitness | Brazil |
| [Accuwebhosting.com](https://www.runsonwhat.com/company/accuwebhosting.com) | accuwebhosting.com | IT Services | United States |
| [Acepeak](https://www.runsonwhat.com/company/acepeak.com) | acepeak.com | Telecommunications | Singapore |
| [ACUE Dev](https://www.runsonwhat.com/company/acue.org) | acue.org | E-learning | United States |
| [Adheart](https://www.runsonwhat.com/company/adheart.me) | adheart.me | Marketing and Advertising | Cyprus |
| [Advanced Automation, Inc.](https://www.runsonwhat.com/company/advanced-automationinc.com) | advanced-automationinc.com | Internet | United States |
| [Aegiscovenant](https://www.runsonwhat.com/company/aegiscovenant.com) | aegiscovenant.com | Insurance | India |
| [Qawrums (formerly. Qingcheng Ae Institute)](https://www.runsonwhat.com/company/aendt.com) | aendt.com | Medical Devices | China |
| [Aesport](https://www.runsonwhat.com/company/aesport.org) | aesport.org | Video Games | Italy |
| [Agencialink](https://www.runsonwhat.com/company/agencialink.com) | agencialink.com |  |  |
| [Agtu - American Global Tech University](https://www.runsonwhat.com/company/agtu.us) | agtu.us | Higher Education | United States |
| [PRIMATOTO](https://www.runsonwhat.com/company/ahlia.edu.bh) | ahlia.edu.bh | Education Management | Bahrain |
| [Aihello - Amazon Ecommerce Automation](https://www.runsonwhat.com/company/aihello.com) | aihello.com | IT Services | Canada |
| [Air Care Company](https://www.runsonwhat.com/company/aircare-store.com) | aircare-store.com | Facilities Services | Saudi Arabia |
| [AITCV](https://www.runsonwhat.com/company/aitcv.ac.vn) | aitcv.ac.vn | Education Management | Vietnam |
| [Alarabia Cargo Limited](https://www.runsonwhat.com/company/alarabiacargo.com) | alarabiacargo.com | Entertainment | United Kingdom |
| [Algorift](https://www.runsonwhat.com/company/algorift.io) | algorift.io | Internet | Australia |
| [Alguna](https://www.runsonwhat.com/company/alguna.com) | alguna.com | Finance and Accounting | United Kingdom |

The full list is on https://www.runsonwhat.com/reverse/chatwoot for signed-in users.

## FAQ

### How many companies use Chatwoot?

As of October 2026, 882 companies show public evidence of using Chatwoot across the 1,794,801 company domains runsonwhat tracks. That makes Chatwoot the 24th most used of the 89 Support & Docs tools with confirmed customers, behind ServiceNow (903). The number is a lower bound: a company counts only when a public record, such as a DNS entry or Chatwoot's code on its website, shows the tool in use.

### Which companies use Chatwoot?

Companies that use Chatwoot include Selectel, Dns.com, RNP, Star Labs® and EDUHOT, according to runsonwhat's public-record scans (October 2026). The biggest industries among Chatwoot customers are IT services (16%) and retail (9.3%). The full list of 882 companies can be filtered by industry, company size and country on runsonwhat's Chatwoot page.

### What industries use Chatwoot the most?

The industries with the most Chatwoot customers are IT services (16%), retail (9.3%) and software (9.1%), based on the 475 companies with a known industry. Relative to all companies runsonwhat tracks, Chatwoot stands out most in internet (2.5× the average rate) and hospitality (2.1× the average rate).

### Is Chatwoot more popular with startups or large companies?

Chatwoot is used mostly by small companies: of the 648 companies with a known size, 60% have up to 50 employees, 35% have 51 to 1,000 and 4.5% have more than 1,000. Compared with all companies runsonwhat tracks, Chatwoot is 2.6× as common among companies with 1–10 employees.

### Which countries use Chatwoot the most?

Most Chatwoot customers runsonwhat has found are based in the United States (24%), Brazil (18%) and India (11%), out of 518 companies with a known country. Outside the United States, the biggest markets are Brazil and India.

### Have companies stopped using Chatwoot?

Yes: 1 company no longer show Chatwoot on a recheck done the same way as the check before, out of 882 companies using it now. runsonwhat lists them under "Dropped it" on the Chatwoot page, with the month each stop was seen.

### Chatwoot vs WhatsApp Business: which is more widely used?

WhatsApp Business is more widely used: 132,567 companies show public evidence of WhatsApp Business, against 882 for Chatwoot (150× as many), according to runsonwhat (October 2026). 247 companies run both, which is 28% of Chatwoot's customers.

### What are the most popular alternatives to Chatwoot?

By the number of companies using them, the most used Support & Docs tools other than Chatwoot are WhatsApp Business (132,567), Zendesk (40,655), tawk.to (16,021) and Freshdesk (12,134), according to runsonwhat (October 2026). Not every tool in a category does the same job, so check each one's page; runsonwhat ranks all Support & Docs tools at https://www.runsonwhat.com/tools/customer-support.

### What other tools do Chatwoot customers use?

Chatwoot customers use Judge.me, PostHog and ChatGPT Ads far more often than the average company. For example, 6.2% of Chatwoot customers also run Judge.me, 7.1× the rate among all companies runsonwhat tracks, and 4.6% run PostHog.

### How does runsonwhat know a company uses Chatwoot?

runsonwhat reads public records only. For Chatwoot, that means Chatwoot's code on the company's website or in its tag manager or Chatwoot on the company's own subprocessor list. A company is listed only when one of these direct records is present, and each match keeps the record it came from. DNS is rechecked weekly and websites about monthly.


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Source: runsonwhat, https://www.runsonwhat.com/reverse/chatwoot (updated October 2026). Counts are companies with direct public evidence of the tool (DNS records, certificates, website code, a real-browser crawl, subprocessor lists), so they are lower bounds. Methodology: https://www.runsonwhat.com/methodology.