# What does Supportability use? Supportability (supportability.com.au) shows public evidence of 28 tools, according to runsonwhat (last checked 2026-10-31). - Industry: Software - Size: 11–50 employees - Based in: Melbourne, Australia - Founded: 1998 - LinkedIn: https://www.linkedin.com/company/supportability-software ## Edge & Hosting | Tool | Category | Evidence | Since | |---|---|---|---| | [Amazon Web Services](https://www.runsonwhat.com/reverse/aws) | Hosting & Cloud | Website code | | | [Amazon Route 53](https://www.runsonwhat.com/reverse/route53) | DNS | DNS records | | | [Google Cloud](https://www.runsonwhat.com/reverse/gcp) | Hosting & Cloud | Custom domain | | | [WP Engine](https://www.runsonwhat.com/reverse/wpengine) | Hosting & Cloud | Website code | | ## Application | Tool | Category | Evidence | Since | |---|---|---|---| | [jQuery](https://www.runsonwhat.com/reverse/jquery) | Frontend | Website code | | | [Google Fonts](https://www.runsonwhat.com/reverse/google-fonts) | Media & UI | Website code | | | [Font Awesome](https://www.runsonwhat.com/reverse/fontawesome) | Media & UI | Website code | | | [Vimeo](https://www.runsonwhat.com/reverse/vimeo) | Media & UI | Website code | | ## Data & Observability | Tool | Category | Evidence | Since | |---|---|---|---| | [Google Analytics](https://www.runsonwhat.com/reverse/ga) | Analytics | Website code | | | [Google Tag Manager](https://www.runsonwhat.com/reverse/gtm) | Analytics | Website code | | | [New Relic](https://www.runsonwhat.com/reverse/newrelic) | Monitoring | Website code | | | [Atlassian Statuspage](https://www.runsonwhat.com/reverse/statuspage) | Monitoring | Custom domain, DNS verification records, Email records, Website code | 2024-03 | ## Go-to-market | Tool | Category | Evidence | Since | |---|---|---|---| | [WordPress](https://www.runsonwhat.com/reverse/wordpress) | Website & CMS | Website code | | | [Google Ads](https://www.runsonwhat.com/reverse/google-ads) | Ads & Pixels | Website code | | | [Yoast SEO](https://www.runsonwhat.com/reverse/yoast) | Website & CMS | Website code | | | [Elementor](https://www.runsonwhat.com/reverse/elementor) | Website & CMS | Website code | | | [Mailchimp](https://www.runsonwhat.com/reverse/mailchimp) | Marketing | Email records, Website code | | | [Salesforce](https://www.runsonwhat.com/reverse/salesforce) | Sales & CRM | Email records, Website code | | | [Help Scout](https://www.runsonwhat.com/reverse/helpscout) | Support & Docs | Custom domain, Email records | 2018-01 | ## Company Ops | Tool | Category | Evidence | Since | |---|---|---|---| | [Microsoft 365](https://www.runsonwhat.com/reverse/microsoft-365) | Workspace | DNS verification records, Email records, Website code | | | [Google Workspace](https://www.runsonwhat.com/reverse/google-workspace) | Workspace | Email records | | | [Apple Business](https://www.runsonwhat.com/reverse/apple) | Workspace | DNS verification records | | | [Atlassian](https://www.runsonwhat.com/reverse/atlassian) | Dev Tools | DNS verification records | | | [Amazon SES](https://www.runsonwhat.com/reverse/ses) | Email Delivery | Email records, Website code | | | [Mailchimp Transactional](https://www.runsonwhat.com/reverse/mandrill) | Email Delivery | Email records | | | [Let's Encrypt](https://www.runsonwhat.com/reverse/letsencrypt) | Security & Compliance | DNS records | | | [Amazon Trust Services](https://www.runsonwhat.com/reverse/amazon-trust) | Security & Compliance | DNS records | | ## FAQ ### What tools does Supportability use? As of November 2026, runsonwhat has found 28 tools at Supportability (supportability.com.au) in public records. Edge & Hosting: Amazon Web Services, Amazon Route 53 and Google Cloud. Application: jQuery, Google Fonts and Font Awesome. Data & Observability: Google Analytics, Google Tag Manager and New Relic. Go-to-market: WordPress, Google Ads and Yoast SEO. Company Ops: Microsoft 365, Google Workspace and Apple Business. Last checked October 31, 2026. ### What cloud does Supportability run on? Supportability uses Amazon Web Services for hosting and cloud infrastructure, alongside Google Cloud and WP Engine, according to runsonwhat (November 2026). runsonwhat found Amazon Web Services through Amazon Web Services code on supportability.com.au. Amazon Web Services is used by 147,037 companies runsonwhat tracks. ### What CRM does Supportability use? Supportability uses Salesforce for its CRM, according to runsonwhat (November 2026). runsonwhat found Salesforce through email records that authorize Salesforce and code on supportability.com.au. Salesforce is used by 34,791 companies runsonwhat tracks. ### What email provider does Supportability use? Supportability uses Microsoft 365 for email and office software, alongside Google Workspace and Apple Business, according to runsonwhat (November 2026). runsonwhat found Microsoft 365 through a DNS verification record for Microsoft 365 and email records. Microsoft 365 is used by 724,019 companies runsonwhat tracks. ### What does Supportability use for customer support? Supportability uses Help Scout for customer support and documentation, according to runsonwhat (November 2026). runsonwhat found Help Scout through a subdomain that points at Help Scout and email records, and Supportability has used it since at least January 2018. Help Scout is used by 2,942 companies runsonwhat tracks. ### What analytics tools does Supportability use? Supportability uses Google Analytics for analytics, alongside Google Tag Manager, according to runsonwhat (November 2026). runsonwhat found Google Analytics through Google Analytics code on supportability.com.au. Google Analytics is used by 906,245 companies runsonwhat tracks. ### How long has Supportability used Help Scout? Supportability has used Help Scout since at least January 2018, going by the first public certificate of the supportability.com.au subdomain that points at Help Scout. Other long-running tools at Supportability include Atlassian Statuspage (since March 2024). ### Does Supportability use jQuery? Yes. runsonwhat found jQuery at Supportability through jQuery code on supportability.com.au. jQuery is a Frontend tool used by 930,147 companies runsonwhat tracks. ### Which companies have a tech stack similar to Supportability's? The companies with the stacks most like Supportability's are Planet Crust, Porsline – Smart Survey and Online Form Builder, Textbroker and AHM Insights, according to runsonwhat (November 2026). Each shares 6 to 13 tools with Supportability, and rare tools count for more than common ones like Google Workspace, so the match reflects real stack choices. ### How does runsonwhat know what Supportability uses? runsonwhat reads public records only. Of the 28 tools at Supportability, 13 were found through code on supportability.com.au, 7 through DNS records, 5 through email records and 3 through subdomains that point at the vendor. A tool is listed only when a direct record backs it up; DNS is rechecked weekly and supportability.com.au about monthly. --- Source: runsonwhat, https://www.runsonwhat.com/company/supportability.com.au (updated November 2026). Counts are companies with direct public evidence of the tool (DNS records, certificates, website code, a real-browser crawl, subprocessor lists), so they are lower bounds. Methodology: https://www.runsonwhat.com/methodology.