# What does Help Scout use? Help Scout (helpscout.com) shows public evidence of 37 tools, according to runsonwhat (last checked 2026-11-10). - Industry: Software - Based in: United States - Founded: 2011 - LinkedIn: https://www.linkedin.com/company/help-scout ## Edge & Hosting | Tool | Category | Evidence | Since | |---|---|---|---| | [Cloudflare](https://www.runsonwhat.com/reverse/cloudflare) | CDN & Edge | Website code | | | [Amazon Web Services](https://www.runsonwhat.com/reverse/aws) | Hosting & Cloud | Website code | | | [Amazon Route 53](https://www.runsonwhat.com/reverse/route53) | DNS | DNS records | | | [Vercel](https://www.runsonwhat.com/reverse/vercel) | Hosting & Cloud | DNS records, Website code | | | [Aptible](https://www.runsonwhat.com/reverse/aptible) | Hosting & Cloud | Custom domain | 2025-02 | ## Application | Tool | Category | Evidence | Since | |---|---|---|---| | [Google Fonts](https://www.runsonwhat.com/reverse/google-fonts) | Media & UI | Website code | | | [React](https://www.runsonwhat.com/reverse/react) | Frontend | Website code | | | [Wistia](https://www.runsonwhat.com/reverse/wistia) | Media & UI | Website code | | | [imgix](https://www.runsonwhat.com/reverse/imgix) | Media & UI | Website code | | | [Gatsby](https://www.runsonwhat.com/reverse/gatsby) | Frontend | Website code | | ## Data & Observability | Tool | Category | Evidence | Since | |---|---|---|---| | [Google Analytics](https://www.runsonwhat.com/reverse/ga) | Analytics | Website code | | | [Google Tag Manager](https://www.runsonwhat.com/reverse/gtm) | Analytics | Website code | | | [Matomo](https://www.runsonwhat.com/reverse/matomo) | Analytics | Website code | | | [Vercel Analytics](https://www.runsonwhat.com/reverse/vercel-analytics) | Analytics | Website code | | | [Atlassian Statuspage](https://www.runsonwhat.com/reverse/statuspage) | Monitoring | Custom domain, DNS verification records, Email records | 2018-11 | | [Mixpanel](https://www.runsonwhat.com/reverse/mixpanel) | Analytics | Website code | | ## Go-to-market | Tool | Category | Evidence | Since | |---|---|---|---| | [Google Ads](https://www.runsonwhat.com/reverse/google-ads) | Ads & Pixels | Website code | | | [Meta Pixel](https://www.runsonwhat.com/reverse/meta-pixel) | Ads & Pixels | Website code | | | [LinkedIn Insight Tag](https://www.runsonwhat.com/reverse/linkedin-insight) | Ads & Pixels | Website code | | | [Microsoft Ads](https://www.runsonwhat.com/reverse/bing-ads) | Ads & Pixels | Website code | | | [Mailchimp](https://www.runsonwhat.com/reverse/mailchimp) | Marketing | Email records | | | [HubSpot](https://www.runsonwhat.com/reverse/hubspot) | Sales & CRM | Custom domain, Email records, Website code | 2017-10 | | [HubSpot CMS](https://www.runsonwhat.com/reverse/hubspot-cms) | Website & CMS | Custom domain | 2017-10 | | [ChatGPT Ads](https://www.runsonwhat.com/reverse/chatgpt-ads) | Ads & Pixels | Website code | | | [Reddit Ads](https://www.runsonwhat.com/reverse/reddit-ads) | Ads & Pixels | Website code | | | [MNTN](https://www.runsonwhat.com/reverse/mntn) | Ads & Pixels | Website code | | | [Contentful](https://www.runsonwhat.com/reverse/contentful) | Website & CMS | Website code | | | [PartnerStack](https://www.runsonwhat.com/reverse/partnerstack) | Marketing | Website code | | | [Navattic](https://www.runsonwhat.com/reverse/navattic) | Marketing | Website code | | ## Company Ops | Tool | Category | Evidence | Since | |---|---|---|---| | [Microsoft 365](https://www.runsonwhat.com/reverse/microsoft-365) | Workspace | DNS verification records, Email records | | | [Google Workspace](https://www.runsonwhat.com/reverse/google-workspace) | Workspace | Email records, Website code | | | [SendGrid](https://www.runsonwhat.com/reverse/sendgrid) | Email Delivery | Email records | | | [Notion](https://www.runsonwhat.com/reverse/notion) | Collaboration | DNS verification records | | | [HubSpot App Developer](https://www.runsonwhat.com/reverse/hubspot-developer) | Dev Tools | DNS verification records | | | [Detectify](https://www.runsonwhat.com/reverse/detectify) | Security & Compliance | DNS verification records | | | [Transcend](https://www.runsonwhat.com/reverse/transcend) | Security & Compliance | Website code | | ## Recent changes at Help Scout - 2026-10-11: started using [Notion](https://www.runsonwhat.com/reverse/notion) ## FAQ ### What tools does Help Scout use? As of November 2026, runsonwhat has found 37 tools at Help Scout (helpscout.com) in public records. Edge & Hosting: Cloudflare, Amazon Web Services and Amazon Route 53. Application: Google Fonts, React and Wistia. Data & Observability: Google Analytics, Google Tag Manager and Matomo. Go-to-market: Google Ads, Meta Pixel and LinkedIn Insight Tag. Company Ops: Microsoft 365, Google Workspace and SendGrid. Last checked November 10, 2026. ### What cloud does Help Scout run on? Help Scout uses Amazon Web Services for hosting and cloud infrastructure, alongside Vercel and Aptible, according to runsonwhat (November 2026). runsonwhat found Amazon Web Services through Amazon Web Services code on helpscout.com. Amazon Web Services is used by 147,633 companies runsonwhat tracks. ### What CRM does Help Scout use? Help Scout uses HubSpot for its CRM, according to runsonwhat (November 2026). runsonwhat found HubSpot through a subdomain that points at HubSpot and email records, and Help Scout has used it since at least October 2017. HubSpot is used by 97,931 companies runsonwhat tracks. ### What email provider does Help Scout use? Help Scout uses Microsoft 365 for email and office software, alongside Google Workspace, according to runsonwhat (November 2026). runsonwhat found Microsoft 365 through a DNS verification record for Microsoft 365 and email records. Microsoft 365 is used by 736,661 companies runsonwhat tracks. ### What analytics tools does Help Scout use? Help Scout uses Google Analytics for analytics, alongside Google Tag Manager, Matomo and Vercel Analytics, according to runsonwhat (November 2026). runsonwhat found Google Analytics through Google Analytics code on helpscout.com. Google Analytics is used by 904,027 companies runsonwhat tracks. ### What is Help Scout's website built with? Help Scout uses HubSpot CMS for its website, alongside Contentful, according to runsonwhat (November 2026). runsonwhat found HubSpot CMS through a subdomain that points at HubSpot CMS, and Help Scout has used it since at least October 2017. HubSpot CMS is used by 34,699 companies runsonwhat tracks. ### How long has Help Scout used HubSpot? Help Scout has used HubSpot since at least October 2017, going by the first public certificate of the helpscout.com subdomain that points at HubSpot. Other long-running tools at Help Scout include HubSpot CMS (since October 2017), Atlassian Statuspage (since November 2018) and Aptible (since February 2025). ### Does Help Scout use Google Fonts? Yes. runsonwhat found Google Fonts at Help Scout through Google Fonts code on helpscout.com. Google Fonts is a Media & UI tool used by 825,720 companies runsonwhat tracks. ### Has Help Scout changed tools recently? Yes. On runsonwhat's rechecks, Help Scout started using Notion (latest on October 11, 2026). A change counts only between two checks of helpscout.com done the same way. ### Which companies have a tech stack similar to Help Scout's? The companies with the stacks most like Help Scout's are Boulevard, Klaviyo, HiBob and Magnolia DXP, according to runsonwhat (November 2026). Each shares 11 to 26 tools with Help Scout, and rare tools count for more than common ones like Google Workspace, so the match reflects real stack choices. ### How does runsonwhat know what Help Scout uses? runsonwhat reads public records only. Of the 37 tools at Help Scout, 23 were found through code on helpscout.com, 7 through DNS records, 4 through subdomains that point at the vendor and 3 through email records. A tool is listed only when a direct record backs it up; DNS is rechecked weekly and helpscout.com about monthly. --- Source: runsonwhat, https://www.runsonwhat.com/company/helpscout.com (updated November 2026). Counts are companies with direct public evidence of the tool (DNS records, certificates, website code, a real-browser crawl, subprocessor lists), so they are lower bounds. Methodology: https://www.runsonwhat.com/methodology.