# What does Freshchat use?

Freshchat (freshchat.com) shows public evidence of 8 tools, according to runsonwhat (last checked 2026-10-20).

## Edge & Hosting

| Tool | Category | Evidence | Since |
|---|---|---|---|
| [Amazon Route 53](https://www.runsonwhat.com/reverse/route53) | DNS | DNS records |  |
| [Amazon CloudFront](https://www.runsonwhat.com/reverse/cloudfront) | CDN & Edge | Website code |  |

## Go-to-market

| Tool | Category | Evidence | Since |
|---|---|---|---|
| [Freshdesk](https://www.runsonwhat.com/reverse/freshdesk) | Support & Docs | Custom domain |  |
| [Ortto](https://www.runsonwhat.com/reverse/ortto) | Marketing | Email records |  |

## Company Ops

| Tool | Category | Evidence | Since |
|---|---|---|---|
| [Microsoft 365](https://www.runsonwhat.com/reverse/microsoft-365) | Workspace | DNS verification records |  |
| [Google Workspace](https://www.runsonwhat.com/reverse/google-workspace) | Workspace | Email records |  |
| [SendGrid](https://www.runsonwhat.com/reverse/sendgrid) | Email Delivery | Email records |  |

## FAQ

### What tools does Freshchat use?

As of October 2026, runsonwhat has found 8 tools at Freshchat (freshchat.com) in public records. Edge & Hosting: Amazon Route 53 and Amazon CloudFront. Go-to-market: Freshdesk and Ortto. Company Ops: Microsoft 365, Google Workspace and SendGrid. Last checked October 20, 2026.

### What email provider does Freshchat use?

Freshchat uses Microsoft 365 for email and office software, alongside Google Workspace, according to runsonwhat (October 2026). runsonwhat found Microsoft 365 through a DNS verification record for Microsoft 365. Microsoft 365 is used by 710,142 companies runsonwhat tracks.

### What does Freshchat use for customer support?

Freshchat uses Freshdesk for customer support and documentation, according to runsonwhat (October 2026). runsonwhat found Freshdesk through a subdomain that points at Freshdesk. Freshdesk is used by 12,506 companies runsonwhat tracks.

### What marketing software does Freshchat use?

Freshchat uses Ortto for marketing, according to runsonwhat (October 2026). runsonwhat found Ortto through email records that authorize Ortto. Ortto is used by 676 companies runsonwhat tracks.

### Does Freshchat use SendGrid?

Yes. runsonwhat found SendGrid at Freshchat through email records that authorize SendGrid. SendGrid is a Email Delivery tool used by 193,225 companies runsonwhat tracks.

### Which companies have a tech stack similar to Freshchat's?

The companies with the stacks most like Freshchat's are Marlin Communications, Switch Markets, Aspire and Amber Diagnostics, according to runsonwhat (October 2026). Each shares 4 to 5 tools with Freshchat, and rare tools count for more than common ones like Google Workspace, so the match reflects real stack choices.

### How does runsonwhat know what Freshchat uses?

runsonwhat reads public records only. Of the 8 tools at Freshchat, 3 were found through DNS records, 3 through email records, 1 through code on freshchat.com and 1 through subdomains that point at the vendor. A tool is listed only when a direct record backs it up; DNS is rechecked weekly and freshchat.com about monthly.


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Source: runsonwhat, https://www.runsonwhat.com/company/freshchat.com (updated October 2026). Counts are companies with direct public evidence of the tool (DNS records, certificates, website code, a real-browser crawl, subprocessor lists), so they are lower bounds. Methodology: https://www.runsonwhat.com/methodology.