# What does firsthand use? firsthand (firsthandcares.com) shows public evidence of 27 tools, according to runsonwhat (last checked 2026-11-13). - Industry: Mental Health Care - Size: 201–1,000 employees - Based in: New York, United States - Founded: 2021 - LinkedIn: https://www.linkedin.com/company/firsthandcares ## Edge & Hosting | Tool | Category | Evidence | Since | |---|---|---|---| | [Amazon Web Services](https://www.runsonwhat.com/reverse/aws) | Hosting & Cloud | Website code | | | [Amazon Route 53](https://www.runsonwhat.com/reverse/route53) | DNS | DNS records | | ## Application | Tool | Category | Evidence | Since | |---|---|---|---| | [Adobe Fonts](https://www.runsonwhat.com/reverse/adobe-fonts) | Media & UI | Website code | | | [Anthropic](https://www.runsonwhat.com/reverse/anthropic) | AI | DNS verification records | | | [OpenAI](https://www.runsonwhat.com/reverse/openai) | AI | DNS verification records | | ## Data & Observability | Tool | Category | Evidence | Since | |---|---|---|---| | [Sentry](https://www.runsonwhat.com/reverse/sentry) | Monitoring | Website code | | ## Go-to-market | Tool | Category | Evidence | Since | |---|---|---|---| | [Zoho](https://www.runsonwhat.com/reverse/zoho) | Sales & CRM | DNS verification records, Website code | | | [Squarespace](https://www.runsonwhat.com/reverse/squarespace) | Website & CMS | Custom domain, DNS records, Website code | | | [ManageEngine ServiceDesk Plus](https://www.runsonwhat.com/reverse/manageengine) | Support & Docs | Custom domain | 2022-11 | ## Company Ops | Tool | Category | Evidence | Since | |---|---|---|---| | [Microsoft 365](https://www.runsonwhat.com/reverse/microsoft-365) | Workspace | DNS verification records | | | [Google Workspace](https://www.runsonwhat.com/reverse/google-workspace) | Workspace | Email records | | | [Apple Business](https://www.runsonwhat.com/reverse/apple) | Workspace | DNS verification records | | | [Let's Encrypt](https://www.runsonwhat.com/reverse/letsencrypt) | Security & Compliance | DNS records | | | [Google Trust Services](https://www.runsonwhat.com/reverse/google-trust) | Security & Compliance | DNS records | | | [DocuSign](https://www.runsonwhat.com/reverse/docusign) | Finance & Legal | DNS verification records, Website code | | | [Amazon Trust Services](https://www.runsonwhat.com/reverse/amazon-trust) | Security & Compliance | DNS records | | | [Slack](https://www.runsonwhat.com/reverse/slack) | Collaboration | DNS verification records | | | [1Password](https://www.runsonwhat.com/reverse/1password) | Security & Compliance | DNS verification records | | | [Canva](https://www.runsonwhat.com/reverse/canva) | Collaboration | DNS verification records | | | [Trend Micro](https://www.runsonwhat.com/reverse/trend-micro) | Security & Compliance | Email records | | | [Cursor](https://www.runsonwhat.com/reverse/cursor) | Dev Tools | DNS verification records | | | [Figma](https://www.runsonwhat.com/reverse/figma) | Collaboration | DNS verification records | | | [Notion](https://www.runsonwhat.com/reverse/notion) | Collaboration | DNS verification records | | | [Amazon Business](https://www.runsonwhat.com/reverse/amazon-business) | Finance & Legal | DNS verification records | | | [Vanta](https://www.runsonwhat.com/reverse/vanta) | Security & Compliance | Custom domain | 2025-01 | | [Greenhouse](https://www.runsonwhat.com/reverse/greenhouse) | People & HR | Website code | | ## Hiring at firsthand 26 open roles on its public job board: Other 17, Customer Success 4, Finance & Legal 4, Marketing 1. ## FAQ ### What tools does firsthand use? As of November 2026, runsonwhat has found 27 tools at firsthand (firsthandcares.com) in public records. Edge & Hosting: Amazon Web Services and Amazon Route 53. Application: Adobe Fonts, Anthropic and OpenAI. Data & Observability: Sentry. Go-to-market: Zoho, Squarespace and ManageEngine ServiceDesk Plus. Company Ops: Microsoft 365, Google Workspace and Apple Business. Last checked November 13, 2026. ### What cloud does firsthand run on? firsthand uses Amazon Web Services for hosting and cloud infrastructure, according to runsonwhat (November 2026). runsonwhat found Amazon Web Services through Amazon Web Services code on firsthandcares.com. Amazon Web Services is used by 147,680 companies runsonwhat tracks. ### What CRM does firsthand use? firsthand uses Zoho for its CRM, according to runsonwhat (November 2026). runsonwhat found Zoho through a DNS verification record for Zoho and code on firsthandcares.com. Zoho is used by 65,614 companies runsonwhat tracks. ### What email provider does firsthand use? firsthand uses Microsoft 365 for email and office software, alongside Google Workspace and Apple Business, according to runsonwhat (November 2026). runsonwhat found Microsoft 365 through a DNS verification record for Microsoft 365. Microsoft 365 is used by 737,885 companies runsonwhat tracks. ### What does firsthand use for customer support? firsthand uses ManageEngine ServiceDesk Plus for customer support and documentation, according to runsonwhat (November 2026). runsonwhat found ManageEngine ServiceDesk Plus through a subdomain that points at ManageEngine ServiceDesk Plus, and firsthand has used it since at least November 2022. ManageEngine ServiceDesk Plus is used by 509 companies runsonwhat tracks. ### What is firsthand's website built with? firsthand uses Squarespace for its website, according to runsonwhat (November 2026). runsonwhat found Squarespace through a subdomain that points at Squarespace and DNS records. Squarespace is used by 34,646 companies runsonwhat tracks. ### How long has firsthand used ManageEngine ServiceDesk Plus? firsthand has used ManageEngine ServiceDesk Plus since at least November 2022, going by the first public certificate of the firsthandcares.com subdomain that points at ManageEngine ServiceDesk Plus. Other long-running tools at firsthand include Vanta (since January 2025). ### Does firsthand use Adobe Fonts? Yes. runsonwhat found Adobe Fonts at firsthand through Adobe Fonts code on firsthandcares.com. Adobe Fonts is a Media & UI tool used by 118,065 companies runsonwhat tracks. ### Does firsthand use AI tools? Yes. runsonwhat has found Anthropic and OpenAI at firsthand; Anthropic, for example, through a DNS verification record for Anthropic. AI services called only from servers leave no public trace, so firsthand may use more AI tools than these. ### Is firsthand hiring? Yes. As of November 2026, firsthand has 26 open roles on its public Greenhouse job board, most in customer success (4), finance & legal (4) and marketing (1). 6 were posted in the last 30 days and 10 were taken down. ### Which companies have a tech stack similar to firsthand's? The companies with the stacks most like firsthand's are Elixirr, Gjesdal Kommune, WAISL and Rios, according to runsonwhat (November 2026). Each shares 2 to 11 tools with firsthand, and rare tools count for more than common ones like Google Workspace, so the match reflects real stack choices. ### How does runsonwhat know what firsthand uses? runsonwhat reads public records only. Of the 27 tools at firsthand, 18 were found through DNS records, 4 through code on firsthandcares.com, 3 through subdomains that point at the vendor and 2 through email records. A tool is listed only when a direct record backs it up; DNS is rechecked weekly and firsthandcares.com about monthly. --- Source: runsonwhat, https://www.runsonwhat.com/company/firsthandcares.com (updated November 2026). Counts are companies with direct public evidence of the tool (DNS records, certificates, website code, a real-browser crawl, subprocessor lists), so they are lower bounds. Methodology: https://www.runsonwhat.com/methodology.